Services
IT Infra Project Support
Our project support services are designed to help you achieve your IT goals efficiently and effectively. Whether you are implementing new technologies, migrating to the cloud, or optimizing your existing infrastructure, our team of experts will provide the guidance and support you need throughout the entire project lifecycle.
Our services include:
✓Technology Consultancy
✓DevOps Automation and Management
✓Cloud Migration and Management
✓IT Infrastructure Optimization and Management
Standard Project Support
Business Hours: 9 AM - 6 PM, Monday to Friday
✓Initial project planning and scope definition.
✓Regular progress updates and milestone tracking.
✓Issue resolution and troubleshooting during business hours.
✓Coordination with internal and external stakeholders.
Extended Project Support
Extended Business Hours 8 AM - 8 PM, Monday to Saturday
✓Increased availability for issue resolution and troubleshooting.
Operational Reports
Backup Success Report: Daily report on backup completion statusIncident Reports: Detailed reports for each incident including root cause analysis and resolution stepsPerformance Reports: Monthly reports on system performance and ticket resolution metrics
Quarterly OS Patching Report: Patching metrics for Prod and Non-Prod servers
Ticket Priority Levels
P1 (Critical): System down, severe impact on business operations
P2 (High): Major functionality impaired, but no business impact
P3 (Medium): Minor issues, limited impact on operations
Technology Stack for IT Infrastructure Management
Engagement Workflow
Master Service Agreement (MSA) outlining deliverables, timelines, and responsibilities.
Let's Get In Touch
Our Businesses offers services and solutions to address Life Cycle requirement of Information Technology.